This page covers getting your VIVN account set up, logging in, and completing your profile — plus answers to the questions we hear most. If you get stuck anywhere, email IFA Student Support at support@internationalfitnessacademy.com.
VIVN is an invitation-only app. It is available to IFA students with a current enrolment into one of IFA's fitness education courses. Instructions for requesting an account are included within the course modules located in your learning platform.
Once you've downloaded the app (see your welcome email or text message for the download links) you can log in with either the email address or phone number you provided to IFA.
Click on 'Begin Your Journey' to start the login process
Enter your phone number (excluding the starting '0') in the space provided and click 'Send Code'. A code will be sent to your phone
If you'd prefer to log in with your email address instead, click the 'Log-in with email?' link
Enter the verification code you received and click 'Continue'
You should now be logged in and ready to complete your initial profile — see the next section for details
Click on 'Begin Your Journey' to start the login process
Click the 'Log-in with email?' link to switch from a phone-based login to an email-based login
Enter your email address in the space provided and click 'Send Code'. A code will be emailed to you
If you'd prefer to log in with your phone number instead, click the 'Log-in with phone?' link
Enter the verification code you received via email and click 'Continue'
You should now be logged in and ready to complete your initial profile — see the next section for details
The first time you log in to the VIVN app, you'll be prompted to complete your profile. This is a one-time action, and you can update your details at any time within the app afterwards.
Click on 'Get Started' to begin the profile creation process
On the Basic Information screen, enter (or confirm) your name, phone number, date of birth and gender
Once those details are entered, click 'Continue'
On the Physical Stats screen, enter your height and weight, then tap the Activity Level box to select your activity level from the options provided
Once complete, click 'Continue'
On the Your Fitness Goals screen, choose a goal from the options available — General Fitness, Build Muscle, Weight Loss, Sports Specific, or Rehabilitation
Once complete, click 'Continue'
On the Nutrition Goals screen, leave the settings as the defaults shown to let VIVN automatically calculate targets based on your fitness goals — or click 'Set Custom' to enter your own settings
Click 'Continue'
Your profile is now complete, and a summary of your settings is shown
Click 'Start your Journey' to finish setting up your profile
You should see a 'Success' message confirming your profile was created
Click 'Get Started' to exit to the main app
Quick answers to the questions we're asked most often.
Double-check the email address and mobile number on your enrolment record are correct. If they're right and you still haven't heard from us, get in touch with your student support team and we'll look into it.
On the code entry screen, use the 'Resend' option after the countdown finishes. If it still doesn't arrive, try switching login methods (phone instead of email, or vice versa) using the link on the login screen.
Yes — your profile can be updated at any time from within the app. The initial setup only happens once, the first time you log in.
Email IFA Student Support at support@internationalfitnessacademy.com with a description of what happened (and a screenshot if you can) and we'll help sort it out.
Email IFA Student Support at support@internationalfitnessacademy.com and we'll help you get sorted.